Eric is a very reliable individual who has excellent organizational and anticipative skills, solves customer complaints with a calm attitude and handles difficult situations with customers very well. He has very excellent knowledge of his duties, procedures pertaining to his job and his performance is embodied in extraordinary execution of assigned tasks, excellence in leadership, concentration on priorities, effective outcome, sound cooperation with colleagues and other department representatives and above all remarkable quality of his performance enveloped in merits such as consistency, positive attitude, sovereignty, determination and zealousness. Eric is genuinely concerned and very much focused on guest satisfaction, doing his best to accommodate guests with every occasion. I have to say that he is one of the most hospitable people that I ever met working in his position as Cruise Director or in the entertainment business. Eric shows a strong initiative in every situation consistently contributes with new ideas or work process; he is also a very helpful person by nature. He demonstrates genuine and natural care to our guests and co-workers alike, always follows up and delivers on promises, well loved by our guests and team which is quite evident of his Facebook followers. Eric Brouman is a strong believer to carry himself well-groomed and maintains hygiene standards at work, and sets the stage and stands out from all the rest. It clearly shows that he is an example for others. Junior Powell, Food Operations Manager, Carnival Cruise Line